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Self-pick-up service and fees in Hong Kong cooperative stores



* After the goods are combined, each order less than one kilogram will be calculated as one kilogram;

* After the goods arrive at the pick-up point, please pay attention to the rent-free period of the pick-up point, overdue charges will be incurred;

* The volume weight of a single package is compared with the actual weight, and the heavier one is used to calculate the freight. The calculation method of accumulated weight is: packaging volume weight (kg) = length * width * height (cm)/6000;

* Please be sure to figure out the actual weight and volume before consolidating, so as to avoid unnecessary misunderstandings.

* Dongguan warehouse rental details: the package will be calculated from the date of warehousing, and the warehouse rental fee will be free within 45 days. From the 46th day onwards, it will be charged at 10RMB/1KG/day. There is no reply or the order is not considered for more than 60 days. It is regarded as abandoning the package, and all the right to consider the package belongs to our company;

* The size limit of the combined package: the length, width and height of any one side shall not exceed 70CM (including 70CM);

* Once the shipment is signed for on the online shopping service platform, if it needs to be returned or forwarded to other places in China, a HKD$10 handling fee will be charged for each shipment, and the shipping fee will be extra. For freight, please refer to the domestic transshipment fee schedule;

* Our company will refuse to accept the delivery without a forecast. If the customer has to pay for the items, please contact the customer service first, and a HK$10 handling fee will be charged for each item;

Hong Kong delivery service and fees



All areas of Yuen Long, Tin Shui Wai, all areas of Ma On Shan, all areas of Tseung Kwan O, all areas of Tsing Yi, Lok Ma Chau, Man Kam To, Jundi, Tai Po Lam Tsuen, Lau Shui Hung, Sam Mun Tsai, Pok Fu Lam, Mid-Levels

***Remote areas can be extensive and cannot be exhaustively recorded. If you have any questions, please inquire! ***


Lung Kwu Tan in Tuen Mun, Lau Fau Shan in Yuen Long, the whole area of Sai Kung, Sha Tau Kok, Ping Che, Cyberport, Bel-Air, The Peak, Stanley, Repulse Bay, Deep Water Bay, Chung Hom Kok, Sham Wan, Shek O , University of Hong Kong, Chinese University, Shue Yan University, Polytechnic University, University of Science and Technology, Baptist University, Lingnan University, Ocean Park (Receiving Department), Clear Water Bay, Military Land, Science Park, Tai Mo Shan


Delivery is not available on the 17th floor of the Pacific Trade Center in Kowloon Bay, and can only be delivered on the 16th floor ((because the lift only goes to the 16th floor), Ma Wan, Discovery Bay, Park Island, Racecourse, Funeral Home, Cemetery, Government House, Consulate, All railway stations, shops at railway stations, Hong Kong Post Office Box, Caine Road, Kwai Chung Container Terminal, All Ferry Terminals, Passenger Terminals, Ferry Terminals, Star Ferry Terminal, Old Kai Tak Airport (Cruise Terminal), 1 Austin Road West, Tsim Sha Tsui , Hong Kong Disneyland, Hong Kong Convention and Exhibition Centre (exhibition venue), Tung Chung, Pui O, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island

***If you have any questions, please consult! ***


* Do not settle on the street, do not go upstairs in the tenement house, and do not enter the village when you close the village;

* The express mail has been delivered to change the address, and a second delivery fee will be charged;

* If the address is unknown, the guest refuses to accept, the phone is unanswered, etc., the second delivery fee will be charged;

* The building has no elevators/lifts, no parking spaces, and no delivery upstairs;

* Large cargo flow unified downstairs delivery;

* All outlying islands will not be delivered;

* For a single piece exceeding 1.99 meters, an extra-long fee of 200 yuan will be charged, and an extra-long fee of 280 yuan will be charged for a piece of more than 3 meters (per ticket);

* Due to difficult handling, the weight of a single piece of cargo is 50kg-150kg, and an overweight fee of 150rmb is required. If a single piece is 151kg-250kg, an overweight fee of 200 RMB shall be added. An overweight fee of 300rmb (per ticket) is required for a single piece of more than 250KG;

* If the weight or volume of the goods exceeds the normal express standard, the delivery staff will request delivery downstairs, and an additional upstairs fee of 300-500 will be charged for going upstairs. Please check with customer service first.

* Fragile items such as ceramics, glass, furniture, etc. need to be packaged in a wooden frame. Our company will not compensate for damage during transportation;

* Our company is not responsible for all related losses caused by time delay due to customs inspections (for any reason), weather, traffic and other force majeure factors;

* If the express shipment is lost, if the provided information is complete, the company will determine whether it needs to be compensated after review. Order afterwards), the compensation limit is HKD400. If you have high-value goods, please purchase insurance, otherwise it is equivalent to no objection according to our compensation system;

The company refuses to carry the following prohibited items (once discovered, immediately abandon the warehouse)

1. Dangerous items such as flammable, lethal, explosive and radioactive

2. Drugs and related equipment

3. Items that infringe trademarks, copyrights, works, etc.

4. Currency, value-added tax invoices, other tax receipts, debt securities, gold and silver treasures, antique precious metals

5. Live animals, plants and seeds

6. Compressed gas

7. Goods packed with dangerous signs

8. Cigarettes (including electronic cigarettes, smoke oil and accessories), sugar, mahogany

9. Foods, medicines and other foods that hinder the health of humans and animals, come from epidemic areas, and can spread diseases

10. Opium (including poppy shells, flowers, buds, leaves, etc.), morphine, heroin, marijuana and other addictive narcotics and psychotropic drugs

11. Raw meat, chilled and frozen food

The company can carry sensitive goods (damaged or confiscated by the customs during the transportation, the company does not bear any liability for compensation)

Liquids, powdered items, pastes, sealed packaged foods, fragile items

For large quantities of sensitive goods, please contact customer service first

Warehouse staff will unpack and inspect suspicious shipments. If found, they will abandon the warehouse without compensation or return.

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